FAQ
Got questions about heating, cooling, or HVAC maintenance? Our team at Smokies Heating & Cooling is here to help! Below are answers to the most common questions we receive from homeowners in Dandridge, Jefferson City, and surrounding areas.
1. What areas do you serve?
We proudly serve homeowners throughout East Tennessee, including Dandridge, Jefferson City, White Pine, Morristown, and the surrounding counties. If you're not sure whether you're in our service area, give us a call!
2. Are you licensed and insured?
Yes! Smokies Heating & Cooling is fully licensed and insured, with over 30 years of experience in the HVAC industry. You can trust us to provide safe, reliable service that meets all local codes and regulations.
3. What heating services do you offer?
We provide a full range of heating services, including furnace repair, installation, maintenance, and heat pump services. Whether you need a quick fix or a complete system replacement, we've got you covered.
4. What cooling services do you provide?
We specialize in air conditioning repair, installation, and seasonal maintenance. We work with all major brands and can help you choose the best cooling solution for your home’s needs and budget.
5. Do you offer emergency HVAC repairs?
Yes! We offer 24/7 emergency HVAC repair services for situations where your system breaks down outside of regular business hours—especially during extreme heat or cold.
6. How often should I schedule HVAC maintenance?
We recommend professional HVAC maintenance twice a year—once in the spring for your AC and once in the fall for your heating system. Regular maintenance improves efficiency, extends the life of your system, and helps prevent costly breakdowns.
7. What are signs that my HVAC system needs repair or replacement?
Common signs include unusual noises, weak airflow, inconsistent temperatures, rising energy bills, or systems that cycle on and off frequently. If your system is over 10–15 years old, it may be time to consider a replacement.
8. How can I improve my HVAC system’s energy efficiency?
Regular maintenance, changing air filters, sealing ductwork, and upgrading to an energy-efficient unit can all help. A programmable thermostat is also a great way to cut energy costs.
